We work well with our clients because our relationships are based on honesty and trust, but all work needs guidance in the form of Terms & Conditions. The following Terms & Conditions refer to Quadroyale and its relationship with its clients, potential clients and anyone using our website.
Please do read them – it’s important that you know what we charge for and why we charge it, why certain copyright files are not released by us and also what charges you might incur for late payment, additional work or copyright releases.
The terms ‘Quadroyale’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website and services provider. The term ‘you’, ‘client’ refers to the user or viewer of our website and anyone utilising our services.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information, briefs, forms or training materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, branding, logos, layout, look, appearance, briefs, images and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms & Conditions.
Unauthorised use of this website and its contents may give rise to a claim for damages and/or be a criminal offence.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Artwork, Materials and Proofing
No order requiring design work will go to print until an email confirmation of approval from the Client has been received. Quadroyale cannot be held responsible for printing or designing with incorrect files or files containing inaccurate information.
It is the responsibility of the Client that all materials (including, but not limited to images, diagrams, logos, videos, data, as well as intellectual property in other media) supplied to Quadroyale by the Client will have the relevant copyrights, licenses and permissions for use in the commissioned project. We will not accept responsibility/liability for infringements caused by any wrongly supplied materials.
Client’s artwork and any other property supplied to us by or on behalf of a Client will be held and worked upon at the Client’s own risk. We are not obliged to edit, check or guarantee the correctness thereof in any way whatsoever of any text, artwork or images, supplied by the Client, and the end product shall be made at the entire risk of the Client. Files that are submitted containing mistakes by the Client will not be accepted as Quadroyale’s liability before or after printing.
Upon receiving the proof approval sent to us via email, the Client understands and is also confirming that they may be held fully responsible if any law is broken regarding copyright issues of any files or imagery sent to us to be used in their artwork design. After approval you shall have no claim against us for errors in the exemplar as approved. Once final proofs/materials have been signed off, we cannot be held responsible financially or otherwise for any errors relating to print or any end product.
Colour proofing is chargeable at £10 per A3 sheet and £10 per A4 sheet. Mono proofing is chargeable at £5 per A3 sheet and £5 per A4 sheet.
Text is to be supplied to us in electronic format as standard text (.txt), MS Word (.docx) via e-mail, FTP, online briefs or shared folder. Images which are supplied in an electronic format are to be provided in a format as prescribed by us via e-mail. Images must be of a minimum resolution quality of 300dpi (dots per inch) unless otherwise specified. Images must be of a quality suitable for use without any subsequent image processing, and we will not be held responsible for any image quality which the Client later deems to be unacceptable. Any images supplied electronically will be incorporated into designs without charge provided that they are of suitable quality. All supplied images requiring alterations to be charged at £50 per image. Images sourced from external image libraries may incur additional licence/royalty charges payable by the Client.
All logo artwork need to be supplied as EPS or Ai vector files. Any logos that need to be re-drawn will be charged extra.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs, origination and/or conceptual work and any copyright subsisting therein remain the property of Quadroyale, unless specifically agreed in writing with the Client.
We will not be responsible for imperfect work caused by defects in or unsuitability of material and equipment supplied by the Client. We will not be responsible for Client’s material wasted in course of production. Extra costs incurred through the use of defective materials or equipment supplied are for the Client’s account.
We may reject any paper or other materials supplied or specified by the Client which appear to us to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by us in ascertaining the unsuitability of the materials then that amount shall not be charged to the Client. Quantities of materials supplied by the Client shall be adequate to cover normal spoilage.
We reserve the right to the addition of credit on printed or digital projects unless requested and agreed otherwise with the Client. We reserve the right to use both initial creative concepts and final approved design work for the purposes of Quadroyale marketing, self-promotion, activities (both online and offline) unless otherwise requested/agreed with the Client.
The Client shall ensure that they have full authority to reproduce any material in which copyright subsists and Quadroyale reserves the right to refuse to undertake any work which infringes, or appears to infringe, the copyright of a third party. The Client shall fully indemnify Quadroyale against any action, claim, demand, costs, charges and expenses arising from libel, or incurred by reason of any infringement or alleged infringement of any copyright patent, registered design trademark, trade name, industry guidelines or any other intellectual property rights or any other proprietary or personal rights by the publication or use or sale of the goods and against all costs and damages which Quadroyale may incur in any action for such infringement for which we may become liable.
In the event of any claim being made or action brought against the Client arising out of the matters referred to in this clause, Quadroyale shall be promptly notified thereof.
The Client warrants that any design material, email, verbal or SMS content, or instructions furnished or given, are not libellous or such as will cause us to infringe any copyright letters patent, registered designs, trademarks or trade name, or any other intellectual property rights or any legislation for the time being in force in the United Kingdom in the performance of the contract.
Additional Copyright matters
The Client may request in writing from Quadroyale, the necessary permission to use materials (for which Quadroyale holds the copyright) in forms other than for which it was originally supplied, and we may, at our discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.
We cannot guarantee the Client exclusivity of any marketing concept, strategy, design or other intellectual property provided. Therefore we will not accept liability for any alleged claim from the Client or any Third Party as the result of unintentional similarity in part or whole of a Third Party’s copyright protected or registered trademark or brand, identity, strapline, colour usage, image style and content, product or otherwise.
It remains the Client’s responsibility to seek copyright protection if desired for any creative/intellectual property provided to the Client by Quadroyale.
Quotes and prices
Charges for design services to be provided by Quadroyale will be set out in the written quotation that is provided to the Client. All quotes are valid for 30 days from the date of submission. Quotes are based on the information provided by the Client, including but not limited to detail on quantities, structure, scope and functionality.
Any quote may therefore be subject to change should any of the Client’s requirements change at any time. Unless otherwise stated, photography, stock images, delivery, copywriting and VAT will be charged extra.
Any quotes given by us as to the time of completion or performance of its services (whether completion of the whole or a part of those services) shall be estimates only and time shall not be of the essence.
All quotes, briefs and other Client/Quadroyale documents are commercially confidential and may not be disclosed to third parties without prior written agreement.
All quotes are based on expected or agreed design time and include two sets of authors corrections where alterations are called for by the Client, or if additional changes are required by the Client. Where there is a change of brief, we will inform the Client in advance of any extra costs likely to be incurred and any changes to the schedule for completion.
Any additional services required to complete a project will be quoted for in advance and charged accordingly.
Payment for the works can be made by the method shown on our Invoice. Payment must be made no more than 30 days after date of invoice unless otherwise agreed in writing in advance. We may ask for a part payment in advance, where a history of credit had not been previously established, terms of which will be outlined in our supplied Quotation.
We reserve the right to make a surcharge of 5% per month interest to accounts that are not paid by this time.
All work remains copyrighted to Quadroyale until settlement of relevant fee account. All charges and prices for services carried out by Quadroyale are subject to UK VAT (where applicable) at the prevalent rate, unless a valid exemption certificate is provided.
If we incur any costs as a result of the Client’s neglect or default, we may charge those costs to the Client in addition to the contract price.
The Client shall pay for any preliminary work which is produced at his/her request, whether experimentally or otherwise.
When payment is overdue, we may suspend work, service and/or delivery without notice and without prejudice to any other legal remedy until due payment has been made. Furthermore, any work started but incomplete may be suspended and payment therefore becomes immediately due and payable, notwithstanding anything expressed herein, and any monies in respect of.
Any Client ceasing to pay their debts in the ordinary course of business or proving unable to pay their debts as they become due or, being a company, is deemed to be unable to pay its debts, or has a winding-up petition issued against it or, being a person, commits an act of bankruptcy or has a bankruptcy petition issued against it; Quadroyale, without prejudice to other remedies, shall (1) have the right not to proceed further with the contract or any other work for the Client and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the Client, such charge to be an immediate debt due to it, and (2) in respect of all unpaid debts due from the Client, have a general lien on all goods and property in its possession (whether worked on or not) and shall be entitled on the expiration of 14 days' notice to dispose of such goods or property in such manner and at such price as we think fit and to apply the proceeds towards such debts.
Timescales and Service level agreements (SLAs)
Any indication given by us of a design project’s duration is to be considered by the Client to be an estimation. We cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Quadroyale for the initial payment or by date confirmed in writing by Quadroyale.
Any stated timescale is reliant upon the Client providing all required information/copy/images within the time set out at project initiation. We shall not be liable or deemed to be in breach of contract by reason of any delay in performing, or failure to perform, any of its obligations if the delay or failure was due to any cause beyond its reasonable control.
When required to expedite project delivery ahead of the time needed for proper production of a given deadline, we shall not be liable for defects occasioned thereby. Should such delivery require payment of overtime wages, delivery charges or other additional costs, all such extras will be for the Client’s account.
The hours provided in Service Level Agreements (SLA) can be used in any way, other than for fixed costs and essential services – such as web hosting or advertising placement – or towards payment of debts or existing/quoted jobs.
Once a Client approaches the final two hours of their SLA allowance, we will endeavour to notify you via email, providing the opportunity to purchase another SLA. Any hours that have not been used within a 30 day period may roll over to the following 30 day period and must be used within that proceeding period.
Deliveries and couriers are additional cost chargeable to the Client.
Goods will be dispatched or must be collected by the Client when ready and the Client shall not refuse or delay delivery. We shall not be liable for any loss to the Client arising from delay in transit howsoever caused.
Quadroyale shall be under no liability if it should be unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing), Act of God, Legislation, War, Act of terrorism, Fire, Flood, Drought, Failure of power supply, Lock out, Strike by employees in contemplation of furtherance of dispute or inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Client may, by written notice, elect to terminate the contract and pay for work done and materials used, but subject thereto, shall otherwise accept delivery when available.
Rights of Refusal
Quadroyale will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. We also reserve the right to refuse to include submitted material without giving reason. In the situation where any images and/or data included in all good faith, and subsequently discovers is in contravention to such Terms & Conditions, the Client is obliged to allow us to remove the contravention without hindrance, or penalty. Quadroyale is to be held in no way responsible for any such data being included.
If at any point during the design or development cycle a Client wishes to cancel, they may do so. Cancellation of orders may be made initially by telephone contact, however, following this, we will need formal email notification. The Client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. If no deposit was taken the Client will be invoiced an amount that we judge to be proportional to the amount of work completed on the commission. Further compensatory charges for booked design time or printing press time or any other supply costs accruing will be made. The balance of monies due must be paid within 30 days.
Please note: any cancellation which is not formally confirmed in writing via email and received by Quadroyale within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Quadroyale makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. We will not be held responsible for any and all damages resulting from products and/or services it supplies. We are not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The Client agrees not to hold Quadroyale responsible for any such loss or damage.
We reserves the right to sub-contract, agents and suppliers in the fulfilment of an order or any part thereof. Any work, content, services and usage is bound by their Terms & Conditions. Quadroyale will not knowingly perform any actions to contravene these and the Client also agrees to be so bound.
You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Quadroyale as a result of your use of these services. You agree not to hold yourself out as a representative, agent or employee of Quadroyale. You agree that we will not be liable by reason of any representation, act or omission to act by you.
These Terms & Conditions supersede any previous representations, understandings agreements or Terms & Conditions distributed in any form. We reserve the right to change any rate and to revise, alter, modify or amend these Terms & Conditions, and any of our other policies and agreements at any time and in any manner without prior notification. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding to you. If any of the provisions of this Agreement are judged to be illegal or unenforceable, the remainder shall continue in full force and the effect of the remainder of them will be not be deemed to be prejudiced.